IntGame FAQ – Your Questions, Answered

The minimum age is 21 years old, in line with Philippine gaming regulations. You must confirm your age during registration, and all accounts undergo identity verification before full access to real-money features is granted. Any account found to belong to someone under 21 will be immediately suspended and all funds returned.

No. IntGame allows one account per player. Creating multiple accounts violates our Terms and Conditions and may result in all associated accounts being permanently suspended and winnings voided. If you have lost access to your account, contact our support team at support@intgame.app and we will help you recover it.

Verification requires a valid government-issued ID showing your name, photo, and date of birth — acceptable IDs include a Philippine passport, driver's licence, SSS/UMID card, or PhilSys national ID. Upload clear photos of your ID through the Verification section of your account dashboard. The review process typically takes 24 to 48 hours. You will be notified by email once your account is fully verified.

IntGame supports all major Philippine payment channels: GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, and internet banking via BDO, BPI, UnionBank, and other participating local banks. Visa and Mastercard debit and credit cards are also accepted. All transactions are processed in Philippine Pesos (₱).

GCash and Maya deposits are typically reflected in your IntGame wallet within seconds to a few minutes of completing the transaction. If your deposit has not appeared after 15 minutes, take a screenshot of your GCash or Maya transaction confirmation and contact our support team — they will resolve it quickly.

Yes, but it is kept affordable so every Filipino player can get started. The minimum deposit amount varies slightly by payment method — please check the Deposit section of your account dashboard for the current minimums per channel. All amounts are in Philippine Pesos (₱).

IntGame does not charge deposit fees on our end. However, your bank, e-wallet provider, or card issuer may apply their own transaction fees — those charges are outside our control. We recommend using GCash or Maya for fee-free deposits in most cases. Check your payment provider's terms for details.

Log in to your account, go to the Wallet section, and select Withdraw. Choose your preferred payout channel — GCash, Maya, or bank transfer — enter the amount you wish to withdraw, and confirm. Make sure your account is fully verified before requesting a withdrawal; unverified accounts cannot process payouts.

Most withdrawals are processed within 24 hours after approval. GCash and Maya payouts are typically the fastest, often arriving the same day the request is approved. Bank transfers via InstaPay or PESONet may take up to one to two business days depending on your bank. You will receive a notification when your withdrawal is approved and again when the funds are on their way.

Common reasons for a held withdrawal include: incomplete account verification, active wagering requirements on bonus funds, missing or mismatched payout details, or a routine security check. You should receive an email explaining the specific reason. If you have not received one within 24 hours of submitting your request, contact our support team with your withdrawal reference number.

The welcome bonus is automatically applied when you make your first qualifying deposit after completing registration. No promo code is required. The bonus credits will appear in your account wallet shortly after the deposit is confirmed. Check the Promotions section of your account for the full terms, including any wagering requirements attached to the bonus.

Wagering requirements (sometimes called rollover) determine how many times you need to bet the bonus amount before you can withdraw the resulting winnings. For example, a ₱1,000 bonus with a 10x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Specific wagering requirements are listed clearly in each promotion's terms.

Yes. IntGame runs regular reload promotions for existing members, along with weekly or monthly cashback deals depending on your gaming activity. VIP members receive higher cashback rates and access to exclusive promotions not available to standard accounts. Log in and visit the Promotions section to see what is currently active on your account.

IntGame offers a wide range of betting options tailored for Filipino players: NBA basketball, esports (Mobile Legends, Dota 2, CS2, Valorant), boxing, virtual sports, and live casino games including baccarat, roulette, and blackjack. We also have an extensive jackpot slots library with life-changing prize pools.

Yes. IntGame has a fully functional live betting feature that lets you place in-play wagers on ongoing matches across multiple sports and esports events. Odds update in real time as the action unfolds, so you can react to momentum shifts and place bets before the window closes. Live betting is available as long as you are logged in with sufficient balance in your wallet.

If a match is officially cancelled or postponed without being rescheduled within a set timeframe, all bets placed on that event will be voided and your stake will be returned to your account balance. This typically happens automatically within 24 to 48 hours of the cancellation being confirmed. Check your bet history or contact support if you do not see the refund within that window.

IntGame is fully optimised for mobile browsers — no download required. Just open Chrome, Safari, or Firefox on your Android or iPhone and go to intgame.app. The mobile site delivers the full experience including live betting, deposits, withdrawals, and account management. This means you get updates instantly without waiting for an app store release and you save storage space on your device.

Yes. IntGame uses industry-standard SSL (TLS 1.3) encryption on all data transmissions between your device and our servers. Your payment details are handled by PCI-compliant payment processors and are never stored on IntGame's servers directly. Your personal data is managed in accordance with our Privacy Policy and applicable Philippine data protection laws.

Log in to your account and go to Settings, then Security. You will find the option to enable 2FA, which sends a one-time PIN to your registered mobile number each time you log in from a new device or location. We strongly recommend enabling this — it only adds about five seconds to your login process but significantly protects your account from unauthorised access.

Act fast. Try to log in and immediately change your password from Account Settings. If you cannot log in, use the Forgot Password flow to reset access. Then contact support@intgame.app right away with your account details and a description of the suspicious activity. Our security team can freeze your account, review login history, and help you regain full control. Enable 2FA as soon as you are back in.

Every registered IntGame member is automatically enrolled in the VIP loyalty program. As you play, you earn loyalty points. Accumulating points moves you through VIP tiers, each offering better rewards: higher cashback percentages, priority withdrawals, dedicated account managers, and exclusive promotions. Visit the VIP Club page to see the full tier breakdown and current rewards.

VIP tiers are reviewed periodically. If your activity falls below the minimum threshold for your current tier during the review period, your status may be adjusted downward. We always notify members well in advance of any tier review so you have the opportunity to maintain your level. Points already earned do not expire within a current season.

Log in to your account, go to Settings, and look for the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit caps and loss limits in Philippine Pesos. Limits take effect immediately. Reducing a limit is instant; increasing one requires a 48-hour waiting period for your protection. We recommend setting these early — it is a smart way to keep gaming fun and within your budget.

You can activate self-exclusion from the Responsible Gaming section in your account settings, or by contacting our support team directly. You can choose a temporary exclusion of 30, 60, or 90 days, or opt for a permanent closure. During the exclusion period you will not be able to log in, deposit, or place bets. This is taken very seriously and is not easily reversed. Learn more on our Responsible Gaming page.